<span class="image image-boxed image-padded float-right bg-whitest">![[apqc.svg|200]]</span> The **[[APQC PCF]]** is a comprehensive and standardised framework of generic business processes that is widely applicable to most forms of business. It is the *Process Classification Framework* that is developed and maintained by the *[[APQC|American Productivity & Quality Centre (APQC)]]*. ^about The framework itself is comprised of five hierarchical tiers of processes: - **Category (L1)** - represents the highest level of process - **Process Group (L2)** - a group of processes that are part of executing a category - **Process (L3)** - a single process - **Activity (L4)** - a key step performed to execute a process - **Task (L5)** - an element of work that goes into executing an activity Where the 13x 'Categories' or 'L1s' or 'Top-Level Processes' are: - 1.0 - Develop Vision and Strategy - 2.0 - Develop and Manage Products and Services - 3.0 - Market and Sell Products and Services - 4.0 - Manage Supply Chain for Physical Products - 5.0 - Deliver Services - 6.0 - Manage Customer Service - 7.0 - Develop and Manage Human Capital - 8.0 - Manage Information Technology (IT) - 9.0 - Manage Financial Resources - 10.0 - Acquire, Construct, and Manage Assets - 11.0 - Manage Enterprise Risk, Compliance, Remediation, and Resiliency - 12.0 - Manage External Relationships - 13.0 - Develop and Manage Business Capabilities It should be noted that the framework is not a organisational workflow. While it can be used to create business models, it is not a process map or flowchart in and of itself. The framework (and the [[APQC]] itself) is typically used as a reference and facilitator for process management & standardisation, performance benchmarking, content & knowledge management, continuous improvement, and digital transformations. For more information refer to https://www.apqc.org/